Technical Support & Procedures

Clear operational standards for safer and more efficient missions.

MacAir’s technical support is built upon direct field experience and the need to turn theory into practical, clear, and replicable procedures. Every aerial mission — whether

firefighting, training, or consultancy — must rely on a set of precise, up-to-date, and

universally shared operating standards.

MacAir assists agencies, operators, and aviation companies in creating, reviewing, and

optimizing Standard Operating Procedures (SOPs), with the goal of standardizing

processes and enhancing operational consistency at every stage of work.

Design and Review of SOPs

SOPs (Standard operating procedures) are the foundation of every safety and productivity system. Through a structured

process, MacAir analyzes existing procedures and develops tailored technical

documentation that reflects the real operational needs of each organization.

The service includes:

- Evaluation of current workflows and safety practices;

- Drafting or revision of company SOPs;

- Integration with manuals, checklists, and training protocols;

- Alignment with applicable regulatory and insurance requirements.

Every document is written in a clear and functional way, designed to be easily applied by operational teams even under pressure.

Procedures that Simplify, Not Complicate

Experience shows that an effective procedure should not slow down action — it should

support it. For this reason, MacAir adopts a technical yet accessible language, creating

tools that are genuinely useful for both flight crews and ground coordination teams.

Procedures are tested and refined through briefing and debriefing sessions as well as

on-the-job training, ensuring real-world validation and continuous improvement. This

approach removes ambiguity, reduces the margin for error, and builds an operational

system that is consistent, safe, and productive.

Continuous Technical Support

Beyond the creation of SOPs, MacAir provides continuous technical assistance for

periodic updates, regulatory reviews, and training of internal personnel. This enables

operators to maintain high compliance standards and to adapt quickly to evolving industry requirements.

Our technical support services include:

- Annual updates of SOPs and operational checklists;

- Support in managing safety manuals;

- Documentation review following regulatory changes or the introduction of new aircraft types or procedures;

- On-the-job training sessions to consolidate the practical application of revised protocols.

Procedures are the operational core of every aviation organization. When properly

written, they simplify workflows, enhance safety, and improve overall performance. MacAir

combines technical expertise and operational vision to create robust, efficient tools that

turn field experience into solid, lasting standards.

Clear procedures lead to safe decisions.